Director, Infra Service Office

Posting Date : 05 Jul 2019 | Close Date :04 Aug 2019


CORE Engineering
• Support multi vendors, multi platforms, multi systems which is unique to the company.
• Undertake overall responsibility in capacity planning, evaluation and procurement of hardware resources, database and system software support as well as systems performance monitoring and tuning.
• Liaise with other Department Heads on business requirements to ensure that the overall company’s IT systems are an integrated one.
• Allocate resources to effectively support existing systems and new projects.
• Ensure continuous process improvement and service level standard to achieve optimal efficiency, increase productivity and meet high customer expectation and satisfaction.
• Keep abreast of new technology and recommend the implementation of the “right-fit” technology to increase the productivity and service standards of line departments.


DC Operations & Service Continuity
• Responsible to maintain and improve DC operation services.
• Improve DC Operation Efficiencies as well as DC Facility Management.
• Responsible for the timely and quality production of millions of bills per months to customers.
• Develop, implement and maintain disaster recovery plans to ensure the safety and security of information resources. (For mission critical systems like CSI, IMPACT, PPMS, MD/SoftAct, Pegasus etc) .


Service Management
• Responsible to manage all Major Incident & to run IT War/Situation Room where required to ensure proper closure to all incidents
• Responsible to drive problem management.
• Ensure the respective domains provided RCA report timely and to follow up to ensure all recommendation in the RCA reports are follow through
• Responsible to manage Change Approval Board to drive discussion/review for all Major/High Risk change within Group IT.
• Develop methodology / framework and ensure smooth transition between project & operations.


EUT Services
• Introduce and promote business friendly and cost-effective service to end users in Singtel while aligning to regional EUT Strategy.
• Ensure 24x7 availability of EUT Services including infrastructure design (high availability, redundancies, BCP) and regular maintenances.
• Plan, manage and maintain operating expense budgets for all EUT services including equipment, support/maintenance and outsourcing costs.


• Degree in Engineering/IT.
• More than 15 years of experience in the industry and had held management position in infrastructure Operations.
• To keep abreast of new technology and recommend the implementation of the “right-fit” technology.
• Strong people management, communications and presentations skills.
• Well-versed with ITIL Processes and Crisis Management.
• Good understanding of the business and how IT can support drive key business initiatives.


Please send your most updated CV in MS WORD FORMAT to
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified. 

Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1111100)

Specialization : IT - Infrastructure
Type of Employment : Permanent
Minimum Experience : 15
Work Location : Singapore

We regret that only shortlisted candidates will be notified

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