Network Voice Engineer

Posting Date : 20 Oct 2019 | Close Date :19 Nov 2019


Responsibilities
• Acts as an escalation point which includes UC, Voice Gateway, and other issues that impact voice infrastructure.
• Proficient and in depth knowledge on Cisco protocols supporting voice as well as the system features and functionalities.
• Perform troubleshooting of call control protocols on Voice Gateways (H.323, MGCP and SIP).
• Configuration/Implementation/Troubleshooting of UC managed devices.
• Performs Incident and Change Management.
• Responsible for proactive analysis of the UC environment, providing recommendations for improvement.
• Other responsibilities includes documentations and work instructions on the Voice/IPT environment.
• Performing software, firmware upgrades and patches as needed.
• Performing analysis of network and IPT data, identifying trends and anomalies, and making recommendations for optimization.
• Perform assessment on Cisco Vulnerabilities and remediation recommendations.
• Provide trainings to Voice engineer.


 

Requirements
• Minimum 5+ years of Cisco Unified Communications engineering experience installing, maintaining, configuring, upgrading and troubleshooting VoIP equipment including Cisco Voice Gateways, Unified Communication Manager, Cisco Unity Connection, etc.
• In depth understanding of VoIP protocol, such as H323, SIP.
• CCNP Voice/Collaboration Certification or higher is required.
• Experience in troubleshooting and resolving network/VoIP incidents on a 24x7, mission critical environment.
• Cisco routing and switching experience are required.
• Understanding of LAN/WAN QoS is required.
• Experience with Voice Recording (NICE) is preferred.
• Experience with programming, scripting and database will be highly preferred.
• Able to work under pressure and interact with all levels of personnel.
• Team player with ability to work independently.


 

Interested:
Please send your most updated CV in MS WORD FORMAT to
sales@quinnox-solutions.com
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified. 


Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1111100)

Specialization : IT - Infrastructure
Type of Employment : Permanent
Minimum Experience : 5
Work Location : Singapore

We regret that only shortlisted candidates will be notified

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