Network Voice Engineer

Posting Date : 20 Oct 2019 | Close Date :19 Nov 2019

• Acts as an escalation point which includes UC, Voice Gateway, and other issues that impact voice infrastructure.
• Proficient and in depth knowledge on Cisco protocols supporting voice as well as the system features and functionalities.
• Perform troubleshooting of call control protocols on Voice Gateways (H.323, MGCP and SIP).
• Configuration/Implementation/Troubleshooting of UC managed devices.
• Performs Incident and Change Management.
• Responsible for proactive analysis of the UC environment, providing recommendations for improvement.
• Other responsibilities includes documentations and work instructions on the Voice/IPT environment.
• Performing software, firmware upgrades and patches as needed.
• Performing analysis of network and IPT data, identifying trends and anomalies, and making recommendations for optimization.
• Perform assessment on Cisco Vulnerabilities and remediation recommendations.
• Provide trainings to Voice engineer.


• Minimum 5+ years of Cisco Unified Communications engineering experience installing, maintaining, configuring, upgrading and troubleshooting VoIP equipment including Cisco Voice Gateways, Unified Communication Manager, Cisco Unity Connection, etc.
• In depth understanding of VoIP protocol, such as H323, SIP.
• CCNP Voice/Collaboration Certification or higher is required.
• Experience in troubleshooting and resolving network/VoIP incidents on a 24x7, mission critical environment.
• Cisco routing and switching experience are required.
• Understanding of LAN/WAN QoS is required.
• Experience with Voice Recording (NICE) is preferred.
• Experience with programming, scripting and database will be highly preferred.
• Able to work under pressure and interact with all levels of personnel.
• Team player with ability to work independently.


Please send your most updated CV in MS WORD FORMAT to
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified. 

Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1111100)

Specialization : IT - Infrastructure
Type of Employment : Permanent
Minimum Experience : 5
Work Location : Singapore

We regret that only shortlisted candidates will be notified

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